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(904) 241-7865Request Appointment


Virtual Eye Exams Now Available

Online appointments are now available through our patient portal. These virtual eye exams will allow you to meet securely with one of our board-certified eye doctors all from the comfort and safety of your own home.

Let’s get started!

 

  1. Request a virtual eye exam

    Give us a call at (904) 241-7865 or complete our online form. Once your request is received, a member of our staff will contact you to schedule.

  2. Download the PocketPatient app

    After your appointment is scheduled, you will receive an email with instructions on how to download and sign in to the PocketPatient app. If you prefer to use your computer to attend your virtual eye exam, log in to the Patient Portal rather than downloading the PocketPatient app.

    Technology Requirements:
    iOS12 and above for iPhone users
    Version 7.0 and above for Android users
    Webcam, microphone & Google Chrome or Mozilla Firefox web browser for desktop / laptop users

    **Alternative methods may be available to facilitate your virtual eye exam if you do not meet the technology requirements above. Please ask to speak with one of our virtual exam technicians to learn more.

  3. Await a call from an ophthalmic technician

    One of our ophthalmic technicians will call you within 30 minutes of your appointment time to review the reason for your virtual eye exam and update any changes in your medical history. He or she will also make sure that you were able to successfully access your portal and offer assistance if needed.

  4. Join the video visit

    Once the doctor is ready to join the virtual eye exam, you will receive an email and a push notification via the PocketPatient app to join the video call. You will have 10 minutes to log in to the PocketPatient app or patient portal and click “Join Video Visit”

Benefits of Virtual Eye Exams

  • Minimize risk of COVID-19 exposure by visiting your doctor virtually
  • Gain peace of mind with the opportunity to express concerns about symptoms
  • Receive medical advice from your doctor from your home
  • Get notified when your doctor is available – no extended wait times
  • Have prescriptions ordered or renewed without an office visit

Frequently Asked Questions

What are telemedicine and telehealth?

The use of electronic communications to provide or receive medical advice and treatment remotely is known as telemedicine. Consider it a virtual visit to your eye doctor’s office where you can receive treatment, diagnosis, advice and more.

Does insurance pay for my virtual eye exam?

Medicare and most commercial medical insurance covers telemedicine. A member of our billing department will confirm with your specific insurance plan and will notify you if your insurance does not provide coverage prior to your visit.

Vision insurance does not currently cover telemedicine.

Do I have to pay for the PocketPatient app?

No. The PocketPatient app is free to download and use.

Why should I use telemedicine?

Convenience is the most common reason. Telemedicine is great for people on the go and those who are either housebound or live in a remote area. It can also be a big time saver because you don’t have to drive to the office and wait for the doctor to see you.