- High School Diploma or equivalent.
- Minimum of 1 year of relevant experience
- JCAHPO Scribe Certification within the first 90 days of employment.
- Excellent organizational skills and ability to effectively multitask.
- Strong computer skills including Microsoft Excel
- Superior verbal and written communication skills, as well as exceptional interpersonal communication skills.
- Must present a professional image.
- Possession of strong problem-solving skills and sound judgment.
- Ability to achieve team goals while demonstrating organizational values and utilizing resources responsibly.
- Ability to be proactive and take initiative.
- Exhibit high level of quality through attention to detail and monitoring of work.
- Ability to work independently on assigned tasks as well as to accept direction on given assignments.
- Deals with confidential information and/or issues using discretion and judgment.
- Physical requirements include the ability to lift up to 25 lbs., kneeling, standing for a long period of time, and sitting for a long period of time.
The Surgical Counselor acts as the liaison between the physician, the surgery center, and the patient. He or she will control all aspects of scheduling surgery patients including education, eliminating barriers, reviewing expectations, covering pre and postoperative instructions and scheduling surgery. The counselor must be well-versed in each surgical procedure, as well as be able to educate the patient on the benefits of elective refractive options that provide the opportunity of a better visual and lifestyle result.
- Conducts private interviews either in person or via the telephone with the patient and family to schedule surgery and any necessary pre-operative testing and post-operative visits.
- Maintains strong knowledge of all procedures and their purpose
- Educates patients on the benefits of elective refractive options in cataract surgery
- Prepares and obtains written consent for the specific surgical procedure
- Schedules the preop appointment, surgery, and postop visits
- Sends the IOL selections to the surgery center
- Ensures the paperwork arrives at the facility well in advance of the surgical date
- Assures that the patient has transportation to and from the surgical facility
- Discusses insurance and personal financial obligations. Collects any out-of-pocket expense and initiates financial arrangements for patients when necessary.
- Provides and reviews written pre-operative and post-operative instructions
- Directs patient on pre-surgical clearance requirements and obtains results 1 week prior to surgery.
- Assembles surgery schedules for 3 surgeons via Microsoft Excel
- Calls patients prior to surgery to give the arrival time and review presurgical instructions.
- Responds to all telephone inquiries from patients with questions regarding upcoming surgical appointments.
- Monitors inventory of education materials, surgical supplies, postop kits, and medication. Passes on needs to supervisor who is responsible for ordering supplies.
- Recalls non-scheduled surgical patients attempting to schedule
- Provides assistance with training staff on matters related to the department.