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Work with Atlantic Eye Institute:

Patient Services Representative

Job Title: Patient Services Representative
Hours: Monday – Friday / 8:00 AM to 5:00 PM
Reports to: Patient Services Supervisor
Salary: Completive salary and benefit package provided. All inquiries are confidential.
Benefits: Health/Dental/Life/401k/Paid vacation/sick time

Experience:

  • Previous experience in health care setting, preferably Ophthalmology/Optometry
  • Experience with insurance verification and eligibility, copays, deductibles
  • Customer Service

Requirements:

  • Excellent customer service skills, empathetic, caring personality
  • Able to work in a fast-paced environment while sitting for long periods of time
  • Strong computer skills, Electronic Health Records, Availity, etc.
  • Accuracy – Ability to perform work accurately and thoroughly
  • Ability to communicate effectively verbally and in writing
  • Flexibility and ability to adapt easily, pay attention to minute details
  • Ability to multi-task, prioritize and time management
  • Active listening skills applied at all times
  • Maintains operations by following policies and procedures, reporting needed changes.
  • Build sustainable relationships and engage customers by going the extra mile
  • Work well under pressure with the ability to complete assignments
  • Display a positive attitude
  • Knowledge of Medicare, Commercial plans, Worker’s Comp, Vision Plans, Verification and Eligibility
  • Physical Demands: Frequent sitting, writing, typing and speaking, frequent use of phones. Lifting, carrying, pushing and pulling up to 25 lbs.

Overview:
Professionally and courteously greet and assist patients and visitors in person or on the phone to provide an excellent service experience.  Answer phones, make appointments, check-in patients, obtain necessary demographic/insurance information, respond to inquiries, provide practice information and perform general office duties.

Responsibilities:

  • Greet and assist all patients and visitors when then enter the office
  • Answer multi-line phones professionally utilizing appropriate greeting, make appointments, answer inquiries, take concise messages, send internal tasks as necessary in EMR
  • Triage emergency calls and route incoming calls to various departments
  • Follow communication “scripts” when handling different topics
  • Collect all patient demographic, insurance and referral information
  • Obtain all signed Patient information forms, HIPAA policy, financial policy forms
  • Collect ID’s and insurance cards, scan and link documents via EMR
  • Confirm accuracy of existing information, update on at least an annual basis
  • Collect cash, credit card and check payments co-pays, and balances
  • Ensure that all privacy (HIPAA) rules and regulations are followed in lobby area
  • Maintain lobby area
  • May rotate as Patients Services Rep in Call Center