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Work with Atlantic Eye Institute:

Patient Services Representative

Job Title: Patient Services Representative
Location: Bennett / Beach
Hours: Monday-Friday/ 8:00 AM to 5:00 PM
Reports to: Patient Services Supervisor
Salary: Competitive salary and benefit package provided. All inquires are confidential.

Requirements:

  • Strong computer skills to include Availity or other insurance benefit programs
  • Friendly personality with excellent communication skills when welcoming patients
  • Anticipate patient needs, and exceed those by assisting whenever needed
  • Understands insurance co-pays, deductibles, HMO referrals, vision plans a plus
  • Answer phones, make appointments
  • Work with incoming referrals from physicians, schedule patients
  • Collect co-pays, balance daily work
  • Experience with electronic health record system, Microsoft Office
  • Be able to build positive relationships with the team as well as our patients
  • May rotate as Patients Services Rep in Call Center

Overview:
The Patient Services Receptionist will have administrative duties involved with coordinating patient and physician schedules, strong understanding of insurance plans and restrictions, file management and office organization. We’re looking for a professional who believes that patients should be treated as people rather than numbers in a file, and who understands the value of compassionate service. The job includes significant amounts of multi-tasking, but the ideal candidate will know when to slow down, look patients in the eye and provide personalized service.

Responsibilities:

  • To greet and assist all patients initially as they enter the clinic.
  • Collect all patient information as they enter the clinic
  • Check in patients, copy ID’s and insurance cards.
  • Ensure all information is accurate for posting.
  • Review encounters for accuracy
  • Help guide patients to waiting room.
  • Confirm accuracy and update patient demographics in the computer
  • Copy all supporting documents needed for insurance billing and verification of patient demographic information.
  • Collect co-pay money when applicable or past due balances.
  • Ensure that all HIPAA rules and regulations are in compliance and followed in the front patient waiting area.
  • Answering phone calls and directing the phone traffic.
  • Optimizes patients’ satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone.