Requirements:
- Strong computer skills to include Availity or other insurance benefit programs
- Friendly personality with excellent communication skills when welcoming patients
- Anticipate patient needs, and exceed those by assisting whenever needed
- Understands insurance co-pays, deductibles, HMO referrals, vision plans a plus
- Answer phones, make appointments
- Work with incoming referrals from physicians, schedule patients
- Collect co-pays, balance daily work
- Experience with electronic health record system, Microsoft Office
- Be able to build positive relationships with the team as well as our patients
- May rotate as Patients Services Rep in Call Center
Overview:
The Patient Services Receptionist will have administrative duties involved with coordinating patient and physician schedules, strong understanding of insurance plans and restrictions, file management and office organization. We’re looking for a professional who believes that patients should be treated as people rather than numbers in a file, and who understands the value of compassionate service. The job includes significant amounts of multi-tasking, but the ideal candidate will know when to slow down, look patients in the eye and provide personalized service.
Responsibilities:
- To greet and assist all patients initially as they enter the clinic.
- Collect all patient information as they enter the clinic
- Check in patients, copy ID’s and insurance cards.
- Ensure all information is accurate for posting.
- Review encounters for accuracy
- Help guide patients to waiting room.
- Confirm accuracy and update patient demographics in the computer
- Copy all supporting documents needed for insurance billing and verification of patient demographic information.
- Collect co-pay money when applicable or past due balances.
- Ensure that all HIPAA rules and regulations are in compliance and followed in the front patient waiting area.
- Answering phone calls and directing the phone traffic.
- Optimizes patients’ satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone.